Return and Exchange Policy – Al-Aliafi Trends Store Al-Aliafi Trends Store is keen to clarify the rights and obligations of both the store and the customer, in accordance with the regulations of the Ministry of Commerce and Consumer Protection in the Kingdom of Saudi Arabia.
First: The General Rule
All products sold through Al-Aliafi Trends Store are considered non-returnable or non-exchangeable after completing the purchase process and receiving the customer’s order, provided the products are intact and conform to the specifications displayed on the website, and no special commitment regarding them has been made elsewhere on the product page or during the purchase.
Second: Cases where return or exchange is permitted
Applying the above general rule, the consumer’s right to return or exchange remains valid in cases approved by the system, especially in the following cases:
Receiving a defective or damaged product.
Receiving a product that does not match the description, specifications, or image displayed on the website.
Receiving a product completely different from the one ordered.
In these cases, the store commits to the following:
Receiving the return or exchange request within a maximum of 7 days from the date of receiving the order.
Inspecting the product to verify the validity of the reason for return or exchange.
Bearing shipping and return costs if the error or defect is proven to be from the store or supplier.
Third: Conditions for accepting a return or exchange request
To accept a return or exchange request in the cases mentioned above, the following conditions must be met:
The product is in its original condition as much as possible, with the original packaging and all accessories and gifts — if any — unless the damage is due to a manufacturing defect.
Not using the product beyond what is necessary to test or verify its safety.
Providing proof of purchase from the store (order number, electronic invoice, or confirmation message).
Fourth: Submission and processing mechanism
The customer contacts the customer service team via email or WhatsApp as shown below, attaching:
Order number, a description of the problem, and photos showing the defect or difference if any.
After receiving the request, the store’s team reviews it and responds to the customer within a suitable period, and, upon approval, provides shipping details or a shipping label to resend the product.
After receiving and inspecting the product, it is either:
Replacing the product with another matching and intact product.
Or refunding the amount to the customer via the original payment method or to a store wallet balance, as agreed with the customer.
Fifth: Cases where return or exchange is not accepted
Without infringing on the consumer’s legal rights, return or exchange requests are not accepted in the following cases:
Using the product or exposing it to damage after receipt due to misuse or improper storage by the customer.
The period for submitting a return or exchange request has expired as mentioned above.
Products that were explicitly clarified or announced at the time of purchase as “non-returnable or non-exchangeable” according to what the system permits (such as some special offers or personal or health-related products, if applicable).
Sixth: Contact information
For inquiries or to request a return or exchange in the cases mentioned:
Email:
[email protected]
WhatsApp: +966590504294
